Tuesday, August 7, 2007

Remote support through firewalls for free!

You know how it is, you are on the phone explaining something to a user and you really, really, reaaaaaaaally would like to take over their screen. There are a lot of commercial products to set this up but I have found a free alternative: ShowMyPC.

The tool has a nice simple process for setting up the connection explained here. Some Virusscanners and Vista may give a security warning which can be ignored. The connection is setup via SSL (Port 443) so it should work for most users.

You can even set up your own SSH server if you are concerned with security,

Portable Applications

It's been a little while since my last post, but here's something I would like to share with you:

Portable Apps should be familiar if you have visited my blog before, if not it is a collection of tools you can install on your memory stick to take them everywhere you go. Portable Freeware is another collection of these kind of tools.

But why would you only use these tools on a memory stick? I make more and more use of these tools on my laptop and home system for several reasons:

- Settings are stored with the application
- The registry is kept clean
- Application conflicts are less frequent
- Applications can be moved between systems more easily
- After reinstalling your system, your applications immediately work

Try it!